Shipping policy

All shipping/refunds/replacements will be handled as per our Standard Policy.

SHIPPING

We use leading logistics partners to deliver across the UAE. Depending on your city, Boutiqueen shall deliver your item at your doorstep on the same day or next day once your order is confirmed.

For international orders, based on the shipping mode you choose, delivery time may vary between 7–16 working days.

CANCELLATION

Cancellation by Boutiqueen
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.

CAN YOU CANCEL AN ORDER?
Of course! You can cancel your order within 24 hours of order placement for a full refund. If you wish to cancel your order after 24 hours of order placement, you will be eligible for a partial refund only, especially if the item is already shipped. You can write to us at info@boutiqueen.ae, reply to the confirmation email received from us, or raise a request using the link at the bottom of this page.

Cancellation of order is not possible after your order is processed or the item is shipped.

CAN AN ITEM BE EXCHANGED OR REFUNDED?
Once delivered, we do not have a return, refund, or exchange policy as our items are hygiene and personal care products.

Our shipments go through rigorous quality check processes before they leave our warehouse. But in rare cases, if an item is defective/damaged during shipment or transit, or if we’ve delivered something wrong by accident, your items will be replaced within 7 business days. A refund is only applicable for orders which weren’t delivered to the customer due to an error from our end.

A request for the same can be placed by dropping an email to info@boutiqueen.ae.

We encourage customers to review the listing before making a purchase decision. In case a customer orders a wrong item, Boutiqueen shall not be entitled to any return/refund.

If a customer orders the wrong perfume, Boutiqueen shall not be responsible. Perfumes once opened cannot be returned or exchanged due to hygiene and safety reasons. However, if the customer wishes to replace an unopened perfume with another, the following terms apply with a replacement charge of AED 20.

• The customer must inform us within 2 days of delivery.

• The item should be in sealed packaging.

• The customer shall send an email with visual proof of the item in sealed packaging for our team to verify. Once QC approval is given, the customer must ship the item to our warehouse and share tracking details.

• Once the item is received in our warehouse, we shall dispatch the replacement item within 48 hours of receiving the additional charge payment from the customer.

Note: We encourage you to carefully review the product details before purchase, as personal preferences in fragrance are subjective and we do not offer refunds for “change of mind” or dissatisfaction with the scent.

The following RULES apply to this Policy:

1. In case of a manufacturing defect, damage during transit, or missing product, the customer needs to raise the request within 24 hours of delivery. The customer must provide a visual proof (image) of the damaged product to Boutiqueen, and our team will provide a resolution within 3 business days.

2. In case the item was undelivered or delivered but not received, the customer shall notify us within 48 hours via email for a refund or redispatch. After 48 hours, Boutiqueen claims no liability.

Refund/redispatch shall be possible only after the undelivered item is returned to Boutiqueen’s warehouse and a delivery dispute investigation is completed, which may require 8–10 working days as per the standard policy of our logistics partner.

Note: If the item is undelivered due to incomplete address, unavailability of consignee, or refusal of acceptance, the customer shall not be eligible for a refund. Only a redispatch is possible, and charges for the same shall be borne by the customer.

1. Refunds shall be initiated only upon receiving an email from the customer at info@boutiqueen.ae and after the undelivered item is returned to Boutiqueen. Once initiated, the refund shall be credited to the account (online banking, credit card, debit card, or whichever method was used for purchase) within 5–7 working days.